{
  "generated_at": "2026-06-11T05:38:57.909635+00:00",
  "site": "https://ouacc.cc",
  "current_mode": "trial_catalog",
  "warranty_matrix_enabled": true,
  "warranty_ready": false,
  "support_sla_enabled": false,
  "refund_enabled": false,
  "replacement_enabled": false,
  "compensation_enabled": false,
  "official_support_enabled": false,
  "support_ticket_enabled": false,
  "private_payment_accepted": false,
  "payment_collection_enabled": false,
  "evidence_template_enabled": true,
  "orders": 0,
  "order_items": 0,
  "refund_records": 0,
  "payment_channels": 0,
  "active_products": 153,
  "zero_stock_products": 153,
  "empty_payment_products": 153,
  "matrix": [
    {
      "scenario": "交付字段缺失",
      "coverage": "可受理",
      "evidence": "订单号、交付截图、缺失字段说明",
      "resolution": "正式开售后按商品售后范围判断补发或修正"
    },
    {
      "scenario": "首次登录失败",
      "coverage": "需人工判断",
      "evidence": "登录时间、错误提示、设备/网络环境、完整截图",
      "resolution": "区分账号问题、环境问题和平台风控后处理"
    },
    {
      "scenario": "平台风控/冻结",
      "coverage": "需人工判断",
      "evidence": "平台提示、登录环境、操作时间线、是否改密/绑号",
      "resolution": "按商品说明里的风控边界和验收时限判断"
    },
    {
      "scenario": "买家改密/改绑后异常",
      "coverage": "通常不保",
      "evidence": "操作时间线、改绑记录、平台提示",
      "resolution": "正式规则会在商品说明中提前标注"
    },
    {
      "scenario": "超出验收时限",
      "coverage": "通常不保",
      "evidence": "订单时间、首次反馈时间、验收记录",
      "resolution": "以后续商品页写明的验收时限为准"
    },
    {
      "scenario": "私下付款/非站内订单",
      "coverage": "不受理",
      "evidence": "无站内订单号或站内支付流水",
      "resolution": "不接受私下转账、代付截图或聊天记录作为订单依据"
    }
  ],
  "requirements_before_activation": [
    "真实商品库存、价格和交付格式未确认",
    "官方客服和工单系统未开通",
    "支付渠道、订单流水和退款链路未配置",
    "各平台商品的验收时限、补发规则和不保事项未逐项确认",
    "下单、交付、验收、补发、退款全流程未完成实测"
  ],
  "redirects": {
    "/guarantee": "/warranty",
    "/sla": "/warranty",
    "/service-level": "/warranty",
    "/refund-policy": "/warranty",
    "/replacement": "/warranty",
    "/compensation": "/warranty",
    "/support-sla": "/warranty"
  },
  "buyer_notice": "The warranty matrix is a readiness guide only. It is not an active refund, replacement, compensation, or response-time guarantee until real orders and official support are enabled.",
  "page_title": "OUACC 质保与售后 SLA 矩阵",
  "warranty_matrix_title": "质保与售后矩阵",
  "requirements": [
    {
      "id": "official-support",
      "title": "正式客服入口",
      "status": "pending",
      "detail": "公布官方 Telegram、WhatsApp 或站内工单入口后，售后受理才生效。"
    },
    {
      "id": "order-payment-flow",
      "title": "站内订单与支付流水",
      "status": "pending",
      "detail": "只有可核验的站内订单号和支付流水，才能进入补发、退款或人工判断流程。"
    },
    {
      "id": "sku-terms",
      "title": "商品级质保范围",
      "status": "pending",
      "detail": "每个真实 SKU 需要写清楚验收期限、交付字段、不保事项和平台风控边界。"
    },
    {
      "id": "evidence-window",
      "title": "验收凭证与提交时限",
      "status": "pending",
      "detail": "需要明确截图、录屏、登录时间线、设备网络环境等凭证格式和提交时限。"
    },
    {
      "id": "refund-replacement-workflow",
      "title": "退款、补发与赔付流程",
      "status": "pending",
      "detail": "正式开售前需要定义可退款、可补发、不可受理和人工复核的处理路径。"
    }
  ],
  "requirements_ready": false,
  "updated_at": "2026-06-11T05:47:12.981001+00:00"
}