{
  "site": "OUACC Account",
  "canonical": "https://ouacc.cc/refund-center",
  "generated_at": "2026-06-11T09:17:55.231756Z",
  "refund_center_enabled": true,
  "refund_submission_enabled": false,
  "dispute_submission_enabled": false,
  "payment_enabled": false,
  "private_transfer_refundable": false,
  "private_transfer_allowed": false,
  "no_orders_to_refund": true,
  "fake_refunds_displayed": false,
  "reissue_enabled": false,
  "chargeback_guidance_provided": false,
  "counts": {
    "eligible_cases": 4,
    "not_eligible_cases": 4,
    "evidence_items": 7,
    "flow_steps": 5,
    "orders": 0,
    "payments": 0,
    "payment_channels": 0
  },
  "eligible_for_review": [
    {
      "case": "已支付但未交付",
      "status": "未来可审核",
      "summary": "仅限站内订单和站内支付记录存在时，才会进入退款或补发判定。"
    },
    {
      "case": "交付字段与商品说明不一致",
      "status": "未来可审核",
      "summary": "需要订单号、SKU、交付字段截图和首次验收证据。"
    },
    {
      "case": "首次登录前即不可用",
      "status": "未来可审核",
      "summary": "需在验收窗口内提交未编辑录屏、平台提示和登录环境证据。"
    },
    {
      "case": "重复付款或金额异常",
      "status": "未来可审核",
      "summary": "仅支持站内支付渠道的支付流水核验，不处理站外转账。"
    }
  ],
  "not_eligible": [
    {
      "case": "私下付款或非官方渠道交易",
      "status": "不受理",
      "summary": "OUACC 当前不接受私下转账；站外付款不具备退款或补发凭证。"
    },
    {
      "case": "验收后改变用途或不想使用",
      "status": "不受理",
      "summary": "数字账号一经验收，非质量问题不作为退款依据。"
    },
    {
      "case": "违规用途导致限制",
      "status": "不受理",
      "summary": "垃圾私信、刷量、诈骗、广告审核规避、KYC 规避等用途不在售后范围。"
    },
    {
      "case": "缺少证据或超过窗口",
      "status": "不受理",
      "summary": "没有订单、未保留验收证据、超过售后窗口的争议无法复核。"
    }
  ],
  "evidence_required": [
    "站内订单号、SKU、购买时间和数量",
    "交付内容截图，敏感字段需要遮挡但保留结构",
    "首次登录未编辑录屏，展示时间、环境和平台提示",
    "IP、设备、浏览器、地区和 2FA 环境说明",
    "平台错误提示或安全验证页面截图",
    "售后工单号与沟通记录",
    "如为批量订单，提供抽检比例和异常样本清单"
  ],
  "flow": [
    {
      "step": "提交工单",
      "status": "未来开放",
      "summary": "正式售卖后从站内订单进入售后工单，不使用私聊截图代替订单。"
    },
    {
      "step": "证据初审",
      "status": "未来开放",
      "summary": "核对订单、验收窗口、交付字段和登录环境证据。"
    },
    {
      "step": "复现实测",
      "status": "未来开放",
      "summary": "必要时按同等环境复核账号字段和平台提示。"
    },
    {
      "step": "补发/退款判定",
      "status": "未来开放",
      "summary": "按 SKU 规则、质保矩阵和证据完整度给出处理结论。"
    },
    {
      "step": "结案留档",
      "status": "未来开放",
      "summary": "保留处理结论和关键证据摘要，避免重复争议。"
    }
  ],
  "related": {
    "after_sales": "https://ouacc.cc/after-sales",
    "warranty": "https://ouacc.cc/warranty",
    "support_ticket": "https://ouacc.cc/support-ticket",
    "evidence": "https://ouacc.cc/evidence",
    "official_channels": "https://ouacc.cc/official-channels"
  }
}